Capture a network trace

When troubleshooting issues in your digital workplace with the Igloo Support team, they may ask you to provide a network trace. For an effective trace, your browser's monitoring tools must be open while you repeat the action causing an issue. Once you have captured and exported a network trace with your browser, you can attach the trace file to your communications with the Igloo Support team.  

Google Chrome

For more information about Chrome's developer tools, see Chrome DevTools.

  1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
  2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
  3. In the developer tools, select the Network tab.
  4. Configure how the tool records activity.
    1. Select Preserve log.
    2. Select Disable cache.
    3. Select Clear to remove any existing activity.
  5. With the developer tools open, perform the action in your browser to recreate the behavior.
  6. After performing the action, select Export HAR... and save the file.
  7. Attach the HAR file to your communications with the Igloo Support team.

Mozilla Firefox

For more information about Firefox's developer tools, see Firefox DevTools User Docs.

  1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
  2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
  3. In the developer tools, select the Network tab.
  4. Configure how the tool records activity.
    1. Select Disable cache.
    2. Under Network Settings, select Persist Logs.
    3. Select Clear to remove any existing activity.
  5. With the developer tools open, perform the action in your browser to recreate the behavior.
  6. After performing the action, select Network Settings and Save All As HAR to save the file.
  7. Attach the HAR file to your communications with the Igloo Support team.

Microsoft Edge

For more information about Edge's developer tools, see Microsoft Edge DevTools documentation.

  1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
  2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
  3. In the developer tools, select the Network tab.
  4. Configure how the tool records activity.
    1. Select Preserve log.
    2. Select Disable cache.
    3. Select Clear to remove any existing activity.
  5. With the developer tools open, perform the action in your browser to recreate the behavior.
  6. After performing the action, select Export HAR... and save the file.
  7. Attach the HAR file to your communications with the Igloo Support team.

Safari

For more information about Safari's developer tools, see Safari Developer Tools overview.

  1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
  2. Press Command+Option+I to open the developer tools window.
  3. Select the Network tab, and ensure that Preserve Log is selected.
  4. While on the Network tab, select Clear Network Items to clear the current log.
  5. With the developer tools open, perform the action in your browser to recreate the behavior.
  6. After performing the action, select Export and save the file.
  7. Attach the HAR file to your communications with the Igloo Support Team.