Authentication refers to verifying the identity of a user attempting to access the digital workplace and perform specific actions. Authentication ensures that only authorized individuals or systems gain access to the platform. In Igloo Flex, the following authentication methods are supported:
- Igloo authentication: Built-in platform authentication system. Users log in with their username and password managed through Igloo Flex.
- SAML SSO authentication: Employs the SAML 2.0 standard to authenticate users against a third-party identity provider (IdP). Users log in with their organization's credentials and password through the IdP service.
Details
You can use both authentication methods for different purposes. For example, you can use Igloo authentication for a workplace administrator account and SSO authentication for your organization's users simultaneously.
To access the digital workplace via Igloo authentication when using mixed authentication, the Login page's URL is the digital workplace's URL with /loginappended to it. For example:
https://custsomercare.igloo.igloodigitalworkplace.com/login