Create or edit an article

You can create or edit an article to share text-focused, short-lived content, such as blogs and news, in the digital workplace. People following the article's feed will receive a notification when it is published. 

Considerations

  • AI-generated content: The Body field must contain content before the Generate Title or  Generate Summary features are used. 
  • Required fields and settings: The following settings and fields must be completed before an article can be published: 
    • Publish to feeds
    • Title
    • Body

Who can do this?

  • Workplace administrators
  • Site administrators 
  • Creators

Create an article

While following the steps below, select Save as Draft at any time to save your work and current settings. See the Edit an article section below to continue working on the article later. 

  1. In the Top Bar, select + Create, followed by Article. Alternatively, navigate to the feed where you want to create new content and select + Add Article.
  2. In the Content Settings side panel, configure the setting as required. See the Content Settings table in the Settings section below. 
  3. In the Content Creation area, enter the article's content in all desired languages. For assistance creating content, see the Use AI-generated content section or the Content Creation table in the Settings section below. 
  4. (Optional) Deselect Send notification to followers next to the Publish dropdown menu to prevent a notification from being sent when the article is published. 
  5. Select Publish Now to publish immediately. Alternatively, select the Publish dropdown menu to select Schedule Publish to publish the article in the future, or Save as Draft to continue editing later. 

Edit an article

  1. Navigate to the article feed and locate the article. Or, use the Top Bar's search box to search for the article. 
  2. In the article, select Menu, followed by Edit content.
  3. In the Content Settings side panel, configure the setting as required. See the Content Settings table in the Settings section below. 
  4. In the Content Creation area, update the article's content in all desired languages. For assistance creating content, see the Use AI-generated content section or the Content Creation table in the Settings section below. 
  5. (Optional) Deselect Send notification to followers next to the Publish dropdown menu to prevent a notification from being sent when the article is published. 
  6. Select the Publish dropdown menu to select Schedule Publish to publish the article in the future, or Save as Draft to continue editing later. 

Editing an existing article will create a new content version. However, you can always restore a previous version of the article to roll back changes. See Restore to a previous version of content.

Use AI-generated content

When turned on in the digital workplace (see Configure AI-powered features), Igloo Flex supports an enhanced writing experience by offering AI content generation for the article's title, summary, and content body. Generating the body's content allows AI to generate the title and summary.

Note

Igloo Flex utilizes OpenAI's Chat GPT 4.0 to generate content, which is only saved by Igloo Flex once a user has accepted an AI response. Igloo Flex does not submit customer data to OpenAI outside of user prompts, and OpenAI does not use submitted data to train its models.

 

Once AI-generated content is created and accepted, it will replace any text currently in the field. The original text cannot be restored. It is recommended to start with the AI-generated content and continue editing it afterward. 

To generate the body:

  1. In the Content Creation area, select Generate Content to create the article's body content. 
  2. When prompted, enter a prompt describing the content and select Submit.
  3. Once processed, the prompt generates content about the prompt. If you are satisfied with the results, select Accept. Otherwise, update your prompt and try again. 

To generate the summary: 

  1. In the Content Creation area, select Generate Summary to create the article's summary.
  2. (Optional) Manually edit the summary or select Generate Summary to create a new summary. 

To generate the title: 

  1. In the Content Creation area, select Generate Title to get help creating the article's title. 
  2. (Optional) Manually edit the title or select Generate Title to create a new title. 

Settings

Setting Description
Publish to Feeds

Select at least one feed to publish the article to. 

  1. In the Content settings side panel, select Publish to Feeds to expand the setting.
  2. If no feeds are selected, choose Select. Or, if feeds are already selected, choose Edit to select publication feeds. 
  3. Search for feeds in the search box or scroll through the list and select the desired feeds.
  4. To apply your changes, select Update.
Broadcast

Select to send a broadcast to selected groups or all users with at least reader access to selected feed(s). At least one feed must be selected before turning on the broadcast feature. 

  1. In the Content settings side panel, select Broadcast to expand the setting.
  2. Toggle Broadcast on.
  3. Select a broadcast audience from the following options:
    • Everyone who has access to the feed(s)
    • Select user groups: Choose Select groups. Search for groups in the search box or scroll through the list and select the desired groups. Select Save. 

Users may not receive a broadcast depending on the digital workplace's notification settings or their personal notification settings. See Configure workplace notification settings or Configure personal notification settings.

When sending a broadcast, you cannot deselect Send notifications to followers to prevent notifications from being sent to users. A "Broadcasting notifications to everyone" will be displayed instead of the checkbox. 
Email Notification Settings

(Optional) Select which features of the article will be included in the email notification. An email notification will only be sent if Send notifications to followers is selected at the time of publication. 

  1. In the Content settings side panel, select Email Notification Settings to expand the setting.
  2. Toggle the following settings as necessary: 
    • Include "Featured Image": Includes or excludes the article's featured image. 
    • Include "Summary": Includes or excludes the article's summary. 
    • Include "Body": Includes or excludes the article's body content. 
Content Authors

(Optional) Select additional users to be the article's content authors.

  • You can't remove yourself as an author.
  • Content authors can edit the content once it is saved as a draft or published.
  • To publish the article as another user, you must first add them as a content author.
  1. In the Content settings side panel, select Content Authors to expand the setting.
  2. Select Edit. 
  3. Search for users in the search box or scroll through the list and select the desired users.
  4. To apply your changes, select Save.
Content Owner

(Optional) Select to change the article's content owner. There can only be one content owner. 

  1. In the Content settings side panel, select Content Owner to expand the setting.
  2. Select Edit. 
  3. Search for users in the search box or scroll through the list and select the desired user.
  4. To apply your changes, select Save.
Featured Image

(Optional) An article's featured image is displayed above the article's body and in widgets. For image specifications, see the Featured image article.

To add your own featured image:  

  1. In the Content settings side panel, select Featured Image to expand the setting.
  2. If the image location is already open on your device, you can drag an image directly into the upload area to add it. Or select Add a photo to browse your device for it.
  3. (Optional) Select Edit to modify the image. You can change its focal point, scale, flip, and rotate it. Select Done to apply the changes. 

When turned on in the digital workplace (see Configure AI-powered features), you can create an AI-generated featured image: 

  1. In the Content settings side panel, select Featured image to expand the setting.
  2. Enter a prompt in the provided field and select Generate Image to create an image.
  3. (Optional) Select Edit to modify the image. You can change its focal point, scale, flip, and rotate it. Select Done to apply the changes. 
  4. (Optional) If you would like a new image, repeat steps 2 and 3. 

To prevent the featured image from displaying at the top of the article's body, toggle Hide image from Article to on. For more information, see Hide or display a featured image in content.
Acknowledgment

(Optional) When acknowledgment is turned on, a confirmation prompt is displayed below the article for all users or selected groups of users. Users can select the confirmation button to acknowledge that they have read the article or performed the requested action in the custom acknowledgment message.

For instructions, see Turn acknowledgement on or off.
Feedback

(Optional) When feedback is turned on, a "Was this information helpful?" section will be displayed at the bottom of the article. Users can select Yes, it was, or No, not really to leave a quick indication of the article's usefulness.

Additionally, they can fill out a feedback form to be supplied to designated feedback recipients. A notification will be sent to designated feedback recipients if the feedback form is submitted.

For instructions, see Turn feedback on or off.
Reactions and Comments

(Optional) Select to turn reactions and comments on and off for this article. Any previous reactions and comments will still be associated with the article if they are turned back on.

For instructions, see Turn reactions on or off.
Survey

(Optional) When a survey has been added to the article, a survey box will be displayed at the bottom of the article with the following content from a selected survey: 

  • Survey image
  • Time remaining to take the survey
  • Survey title
  • Survey description
  • Take Survey button

Or the full survey will be displayed where the user can submit responses. Depending on the survey's configuration, they may be able to submit multiple responses and see the survey's results. 

To configure a survey: 

  1. In the Content settings side panel, select Survey to expand the setting. 
  2. If no survey is currently chosen, choose Select. Or, if a survey has already been chosen, select Edit to modify the selected survey.
  3. Search for a survey in the search box or scroll through the list, and select the desired survey.
  4. To apply your changes, select Add.
  5. (Optional) To display the full survey, toggle Show Full Survey to on. 
Attach Files

(Optional) Select to add up to 20 file attachments to the article. Users can preview and/or download these attachments when viewing the article. 

For instructions on adding file attachments, see Add file attachments to content.

File attachments cannot be edited. They must be deleted and then re-added to the article. For instructions on removing file attachments, see Delete file attachments from content. 
Content Settings
Setting Description
Publish Article as (Optional) Select the dropdown to choose the person displayed as the article's visible author. For more information on publishing as other people, see Ghostwriting.
Auto-translate from... (Optional) Only available if turned on in the digital workplace (see Configure AI-powered features). Once you have entered the article's content in one language, select a new language from the Content Language dropdown. Then, select Auto-translate to X from and choose the article's original language to translate the content automatically. See Languages for supported languages.
Content Language (Optional) Select the dropdown to change which language version of the article you view and edit. Once all the necessary content creation fields have been completed, select a different language to add another language version. 
Title

Enter a name for the article. This name will appear above the article and be surfaced in widgets in the digital workplace.

This field is required and supports AI-driven content generation. See the Use AI-generated content section above.

Maximum character limit of 100 characters. 
Generate Title

(Optional) Only available if turned on in the digital workplace (see Configure AI-powered features). Select to generate a title for the article based on the contents of the Body field of the article. The Body field cannot be blank when using this button. See the Use AI-generated content section above.

Once AI-generated content is used, it will replace any text currently in that field. The original text cannot be restored.
Summary

(Optional) Enter a summary of the article. The summary will be displayed in plain text above the article's body and in widgets. If a summary is not provided, the first 140 characters of the body will be used. 

This field supports AI-driven content generation. See the Use AI-generated content section above.

Maximum character limit of 140 characters.
Generate Summary

(Optional) Only available if turned on in the digital workplace (see Configure AI-powered features). Select to generate a summary for the article based on the contents of the article's Body field. The Body field cannot be blank when using this button. See the Use AI-generated content section above.

Once AI-generated content is used, it will replace any text currently in that field. The original text cannot be restored. 
Body

Enter the article's body content. Use the rich text editor's toolbar to format your text or add links, images, GIFS, videos, or tables. For more information on these tools, see Rich text editor.

This field is required and supports AI-driven content generation. See the Use AI-generated content section above.
Generate Content

(Optional) Only available if turned on in the digital workplace (see Configure AI-powered features). Select to generate the article's body content. See the Use AI-generated content section above.

Once AI-generated content is used, it will replace any text currently in that field. The original text cannot be restored. 
Custom Acknowledgment Message

(Optional) Enter a custom acknowledgment message to display to users viewing the article.

Maximum character limit of 200 characters.
Content Creation

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